Hjälpcenter

Order & Delivery 6

• What kind of product warranties do you offer?
• Can I order an item that is out of stock?
• What countries do you deliver to?
• Can I order an item not available on the webshop?
• Can I pay with Amex?

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Returns & Claims 3

• How do I make a return?
• What do I do if my ordered item is damaged when I receive it?
• I have received the wrong item delivered

Floor & Wall Tiles 6

• How much grout do I need to buy?
• How much tile adhesive do I need to buy?
• Sealing of floor tiles
• Can Winckelmans clinker be used outdoors?
• Will the floor tiles change in color if I use tile sealer?

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Bathroom 5

• What is the difference between a P-trap and an S-trap for a toilet?
• Does a drain plug come with the washbasin mixer?
• How do I install a washbasin with a pedestal?
• Replacement of faucet cartridge
• Do I need a pedestal or stand for my washbasin?

Paint & Wallpapers 21

• How much wallpaper paste do I need?
• Linseed soap, a universal remedy
• Soap scrubbing floors
• Polish your cast iron stove
• Paint with linseed oil paint

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Handles 4

• Right and left hinges
• Through-bolt or wood screw for door handles?
• Clean and polish oxidized brass
• Brass screws

Switches & Sockets 6

• Install surface-mounted switches
• Installing a flush-mounted light switch
• Do you have ungrounded electrical outlets?
• What do I need to purchase for a complete doorbell?
• What is the IP rating of your wall outlets and light switches?

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Lighting 5

• How do I light my kerosene lamp?
• Order a new burner tube for a kerosene lamp?
• Tips & Facts – Kerosene Lamps: How to Use Them
• Tips & Facts – LED Bulbs: Good to Know Before Buying
• Are your ceiling lights dimmable?

Kitchen 2

• Do you have any faucets with a dishwasher shut-off valve?
• Do I need a dishwasher shut-off valve?

Wooden trims & floors 7

• Can I use beadboard in the bathroom?
• Can I use your trim outdoors?
• To miter cut a crown molding
• How much trim nail do I need?
• Can I have underfloor heating with your wooden flooring?

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Cornice & Ceiling Rose 3

• How much adhesive is needed for crown moldings?
• My ceiling rosette doesn't have a hole in the middle?
• How heat resistant are your moldings?

Outdoors 5

• How do you take care of a yard pump over the winter?
• Does cast iron rust?
• Seal doors & windows with wool cord
• Building a stair railing - how many posts do I need?
• Spare parts for yard pump?